Help and Support Channels

  • 1 hour ticket response time
  • A 60 minutes Ticket Answer Guarantee

  • Our group of technicians will do their best to answer to your assistance demands in approximately 1 hour. If, however, the difficulty you have experienced needs the help of the Admin =Dept,= we are going to send the ticket to the technician in charge and will submit a note to inform you.

  • Top quality support service
  • Professional Client Help And Support Service

  • We are working for you 7 days a week to give you useful information and tech support and to help you with any issue that you could encounter whilst organizing your virtual server. We are able to support all pre–installed software packages, plus your OS, server admin panel (with regards to the VPS type) and the Control Panel made entirely by our company.

  • Intuitive help center
  • An Informative Help Zone

  • A comprehensive and regularly updated article base is built into our in–house built Control Panel. It includes quick tips on how to conduct all of the necessary website supervision jobs. The Help area gives you thorough how to tutorials and step–by–step video tutorials. You can access the Help area by clicking the Help or Video buttons in the upper right corner of each Control Panel section.