A 60–Minute Support Ticket Response Guarantee
We offer a 60 min response guarantee for every ticket or email that you send to our customer support team. We will swiftly answer all the general questions and forward right away the matter to our administrators if any additional assistance is needed. If you order the Optional Admin Services package, we will complete any of the included server management services at a time that has been discussed with you upfront.
A Topflight Help Desk Service
Our help desk support staff will be online for you round–the–clock if you need assistance working with our Control Panel or with any of the applications that we pre–install for your convenience on the server. Furthermore if you require help with the standard administration tasks on your dedicated server, you can have a look at our Optional Admin Services package, which includes backup hard drive storage space, OS updates every week, problem troubleshooting and installation procedures, server monitoring and rebooting procedures, etcetera.
An Easy–to–Navigate Help Area
We have equipped the Control Panel with a fully detailed knowledge base, which offers extensive explanations of all its features and functionalities. Plus, we have made in–depth video tutorials that will further disclose to you how to carry out a particular action or resolve a commonly experienced problem. The educational articles and the tutorial videos are readily reachable from each section of the Control Panel via the Help and Videos buttons situated in the upper right corner.