Customer Support Channels
A 1–hour Response Guarantee
Supplying high–quality support on–time is our high priority, so that we backup each cloud hosting plan with a one hour ticket reply guarantee. When you share a ticket or post a message, our user support staff will try all they possible can to generate the most appropriate solution to your issue and to supply you with advice in due time.
A Top–quality Support Service
You’re able to email us 24x7x365 with any issue you may have in connection with our products and services. Now we have professionals working all the time to generate solutions any time necessary. You can use the ticket system or post a message at any moment, alternatively you can grab the phone or make use of the live chat during working hours.
An Intuitive Help Section
We have integrated a huge information base into the Control Panel so its possible to obtain useful step by step information any time. Each part of the Control Panel has its own contextual support area featuring a group of how–to articles. We have also organized video tutorials to present you with a more effective visual representation of the correct way to perform any given process.