Despite the fact that this isn't the most importantaspect in order to identify a reliable cloud hosting provider from a bad one and a reseller from a real provider, having the option to call and speak with a live person is an indicator that you aren't using the services of a one-person company and that you can reach somebody if you need assistance. The telephone support for website hosting services may vary from standard to experienced, so the issues which can be resolved with a phone call vary based on the specific service provider. In most cases, these matters are more basic and include billing or 1st level technical issues because more complex tasks generally need a support ticket where both you and the administrators can track the proceedings with a particular situation. Nevertheless, having the option to call your supplier will save you lots of time and efforts for the countless tiny problems which may eventually appear at the time you manage your website hosting account.

Phone Support in Cloud Hosting

Our cloud hosting plans offer phone support 14 hrs a day even on public holidays, so if you don't have an account yet, you can call us and learn more about our solutions or if we will meet the system requirements for your sites. For your benefit, we have local phone lines in the United States, the United Kingdom and Australia, so you'll be able to contact the number which is closer to you. If you are an existing customer, we can assist you in a timely manner with any general and billing matters as well as with various technical issues so as to save you time and efforts - we are aware of the fact that sometimes it's much easier consult with a live person to get things done immediately. Of course, some problems cannot be taken care of over the phone, so if this is the case you will have to use our ticketing system.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day phone support, you can be certain that there will always be someone to assist you when you have any questions about the semi-dedicated server packages that we provide. Whether you'd like to know more about our plans, you have some billing issue or some general problem, you can just give us a call. Despite the fact that some more complex problems may require a support ticket in order to give time to our technical support crew to analyze, we're able to help you with many tech questions on the phone as well, saving you time and efforts. As we have data centers on three continents - in the USA, Great Britain and Australia, we have local phone lines in all of these countries as well. If you're in a different country, we also have a global number where you can reach us.