If you ever have any enquiries with regard to your hosting account or you face a problem with your websites, you will have to get in touch with the respective hosting company’s technical support team. It may not make any difference how quickly they’ll answer if you’ve got a general question, but an issue such as a faulty script update, for example, may result in your website becoming broken or unavailable online. And the longer you wait for the support team to get back to you, the longer the site will be inoperative. In case you offer goods or services online, any outage will influence your site in a bad way and you can lose current or prospective clients. Many hosting providers, primarily resellers, answer trouble tickets and e-mails within twenty four hours, but in the digital world that’s far too long, since clients will hardly ever return to a site that’s not functioning properly for prolonged time periods.

One-Hour Response Guarantee in Cloud Hosting

With a cloud hosting from us, you can just forget about waiting around for hours and hours on end, or even one whole day, to receive an answer to an email or a customer support ticket. No matter when you touch base with us, we’ll assist you within only one hour with any technical or pre-sales inquiries you might have. In reality, our actual response time hardly ever exceeds twenty-thirty minutes. As we are at your service 24-7-365, you will always get assistance in a well-timed fashion and we understand how critical that is in the e-world. Soon after you contact us, we’ll answer your questions. If you face any technical predicament, we will solve it for you, or we will provide you with all the necessary information in case there is something that you have to do on your end.

One-Hour Response Guarantee in Semi-dedicated Servers

Because of the fact that we realize precisely how critical it is to get swift assistance, we guarantee that you’ll never have to wait around for more than sixty minutes to receive an answer to any ticket that you submit via your semi-dedicated server CP. Actually, you’ll rarely need to wait around for more than 20 to 30 minutes and this applies to any inquiry regardless of what its nature is – general, technical or billing. Plus, our customer and tech support team will be at your service 24-7-365, which suggests that even in case you send a ticket during legal holidays, you will invariably obtain an instant reply, which will include the answer to an enquiry, the solution to an obstacle or the info necessary to solve an issue yourself – in case there’s something that you have to do on your end. With us, you won't ever have to waste a day hanging around awaiting a reply like you would with other web hosting providers.