One-Hour Response Guarantee in Cloud Hosting
With a cloud hosting from us, you can just forget about waiting around for hours and hours on end, or even one whole day, to receive an answer to an email or a customer support ticket. No matter when you touch base with us, we’ll assist you within only one hour with any technical or pre-sales inquiries you might have. In reality, our actual response time hardly ever exceeds twenty-thirty minutes. As we are at your service 24-7-365, you will always get assistance in a well-timed fashion and we understand how critical that is in the e-world. Soon after you contact us, we’ll answer your questions. If you face any technical predicament, we will solve it for you, or we will provide you with all the necessary information in case there is something that you have to do on your end.
One-Hour Response Guarantee in Semi-dedicated Servers
Because of the fact that we realize precisely how critical it is to get swift assistance, we guarantee that you’ll never have to wait around for more than sixty minutes to receive an answer to any ticket that you submit via your semi-dedicated server CP. Actually, you’ll rarely need to wait around for more than 20 to 30 minutes and this applies to any inquiry regardless of what its nature is – general, technical or billing. Plus, our customer and tech support team will be at your service 24-7-365, which suggests that even in case you send a ticket during legal holidays, you will invariably obtain an instant reply, which will include the answer to an enquiry, the solution to an obstacle or the info necessary to solve an issue yourself – in case there’s something that you have to do on your end. With us, you won't ever have to waste a day hanging around awaiting a reply like you would with other web hosting providers.