A live chat is a real-time method of communication between a hosting provider's support team and its customers. It's an efficient way to receive some info about the hosting services or have some problem resolved since you're talking to a live agent. The advantages of using a live chat service rather than calling or opening a trouble ticket are the low possibility of errors when you exchange data such as usernames or domain names, the quicker response time because the communication is live as well as the fact that you don't need to stay on the chat constantly - you are able to do something different while the representative investigates the issue involved. What's more, you are able to become a part of a live chat room from any kind of computer which is connected to the web, avoiding the telephone costs that you will need to pay in case you are calling to a different country.

Live Chat Support in Cloud Hosting

As we acknowledge the fact that a number of issues are often resolved if you speak with a live person, we provide a live chat service for all of our potential and existing clients. Our chat is online every single day and our support representatives can assist you with a variety of questions and problems. If you are not our customer yet, you are able to find out more about our cloud hosting packages and the website hosting environment in general in order to make sure that your sites will work effectively on our servers. If you already have an account and you've got some questions or you encounter any issues with any of our solutions, you'll be able to get in touch with us through the live chat and we can provide the necessary info or assist you to troubleshoot the issue. You'll need to open a support ticket for certain troubles that need longer time or the expertise of a sysadmin, still for numerous common troubles you can receive help right away.

Live Chat Support in Semi-dedicated Servers

We offer live chat support as a part of our services, which means that if you have any questions concerning our semi-dedicated hosting plans, you will be able to speak with our customer support team at any moment no matter if you have already obtained an account or not. In general, the chat service is for billing, pre-sales and basic questions and problems, still we are able to assist you with quite a few technical questions too. We will help you select the best package for your sites if you don't have an account yet, we can answer any billing questions or concerns you could have or we can assist you with installing your new email address on your computer or smart phone - all the aforementioned will be done promptly as our live chat service is available all day long, each and every day. Whenever you require support, you'll be able to speak to an agent and save considerable time.