There are different ways in which you can contact the hosting company whose services you’re using, but the one that you’ll invariably find irrespective of which company you pick is a trouble ticket system. It is the least complicated method of communication for a number of reasons. In the event that no support engineer is free at the moment and they are all busy, a phone call may not be responded to, but a ticket will always be received. Besides, you can copy/paste large bits of info without having to worry about typing errors, and if a specific problem requires more time to be solved or a number of replies have to be exchanged, all the information will be in the very same place, so each party can always follow the steps taken by the other one. The downside of using tickets to contact your web hosting provider is that they are often separate from the web hosting platform, which implies that if you need to provide information or to follow guidelines, you’ll need to use no less than two different admin consoles and this number might grow if you desire to administer a couple of domain names. Plus, many hosting providers respond to tickets after a few hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time whilst waiting for a response.

Integrated Ticketing System in Cloud Hosting

In contrast to what you may find with many other web hosting providers, the support ticket system that we use with our cloud hosting is an integral part of the Hepsia Control Panel, which comes with all web hosting accounts. You won’t have to memorize different logon names and passwords, since you’ll be able to manage your tickets and the web hosting account itself in one single location. So, if you’ve got an enquiry or face a complication, you can touch base with our client service staff on the spur of the moment. Our system includes a clever search functionality. This means that even if you have sent a vast number of tickets over the years, you’ll be able to track down the one that you need without difficulty. Plus, you can check knowledge base recommendations for handling commonly met difficulties.

Integrated Ticketing System in Semi-dedicated Servers

The ticketing system that we are using is incorporated into the Hepsia hosting Control Panel, which we’ve developed for our semi-dedicated hosting plans, which suggests that you won’t need one more platform to touch base with our technical support staff – you can do that on the spot in the event that you stumble upon a problem. Posting a new ticket takes a couple of clicks of the mouse and tracking down an older one is just as simple. Using our intelligent search filter, you can quickly find any ticket that you’ve already opened. You can submit a ticket at any particular moment in time since our tech support team representatives are available 24/7 and answer within the hour, although it seldom takes this much to get an answer. With Hepsia, you’ll have everything in one single location and you can forget about the need to sign in and out of 2 or more platforms to solve a simple issue.