Integrated Ticketing System in Cloud Hosting
In contrast to what you may find with many other web hosting providers, the support ticket system that we use with our cloud hosting is an integral part of the Hepsia Control Panel, which comes with all web hosting accounts. You won’t have to memorize different logon names and passwords, since you’ll be able to manage your tickets and the web hosting account itself in one single location. So, if you’ve got an enquiry or face a complication, you can touch base with our client service staff on the spur of the moment. Our system includes a clever search functionality. This means that even if you have sent a vast number of tickets over the years, you’ll be able to track down the one that you need without difficulty. Plus, you can check knowledge base recommendations for handling commonly met difficulties.
Integrated Ticketing System in Semi-dedicated Servers
The ticketing system that we are using is incorporated into the Hepsia hosting Control Panel, which we’ve developed for our semi-dedicated hosting plans, which suggests that you won’t need one more platform to touch base with our technical support staff – you can do that on the spot in the event that you stumble upon a problem. Posting a new ticket takes a couple of clicks of the mouse and tracking down an older one is just as simple. Using our intelligent search filter, you can quickly find any ticket that you’ve already opened. You can submit a ticket at any particular moment in time since our tech support team representatives are available 24/7 and answer within the hour, although it seldom takes this much to get an answer. With Hepsia, you’ll have everything in one single location and you can forget about the need to sign in and out of 2 or more platforms to solve a simple issue.