A lot of persons who start using their 1st web hosting account, or switch companies, normally have inquiries in regards to how given procedures are completed or have troubles setting up various things such as emails, website settings, etc. That’s the reason why, some hosting providers have compiled documentation with the most common questions and problems in order to help their clients obtain information swiftly and easily. Consequently, the tech support team can focus on actual issues that certain customers may be experiencing, because the solution for the smaller things will already be available online and customers can solve them without getting in touch with the client service staff. Having comprehensive documentation is critical, particularly for new customers without any practical experience at all, because the hosting service involves loads of functions and lots of people can get puzzled about what action to take. A good information repository can both help you carry out the operations that you wish and acquaint yourself with how the web hosting service functions as a whole.

Extensive Online Documentation in Cloud Hosting

If you have ordered your first cloud hosting plan through our company or have moved your site over to us, you will get familiar with our platform and our custom-created Hepsia Control Panel in no time as we have prepared an elaborate knowledge base where you can find all the info that you will ever need – both general info in regard to the service as a whole and more concrete info about the separate functions that you can use and the complications that you might chance upon. The articles are available in two locations. The whole article archive can be accessed via the Help section of the Control Panel. You can access articles that are dedicated to the different functions in each Control Panel section too. You can discover how to accomplish more or less everything, from enabling an .htaccess file to managing an electronic mailing list, and all the articles include comprehensive instructions, so you won’t ever get confused because of an ambiguous text. Certainly, if you run into a more specific problem and you are unable to find an adequate solution in our knowledge base, you can contact our help desk support staff 24/7/365.

Extensive Online Documentation in Semi-dedicated Servers

Our semi-dedicated servers offer an extensive article library where you can find any info that you may need about our web hosting services or about the Hepsia hosting Control Panel that we are using. We have compiled it based on the feedback that we have assembled from our customers throughout the years and, as a result, our articles encompass specific issues that you could confront and present the fastest means of recovering them, for instance getting a 500 Internal Server Error message or being unable to send e-mails from your desktop PC even though you have the right SMTP settings. The articles are available in each single section of the Control Panel and you can check them whenever you like. They can help you improve your knowledge not only about our platform, but also about the web hosting field as a whole, as they include comprehensive guidelines and general info such as what file permissions or cron jobs are.