24/7 Customer Support in Cloud Hosting
We acknowledge the significance of getting assistance promptly, that's why our cloud hosting services include 24/7 support along with several options for contact. In case you do not have an account yet, you can easily call us or take advantage of our live chat and talk to a live agent, so as to find out about our services or check if our servers meet the system requirements for your sites. Thus, you won't end up obtaining a service that you cannot use. In case you already have an account with us, you can open a support ticket from your Hepsia hosting Control Panel in the event that the issue is entirely technical or it requires further investigation. In contrast to the majority of providers out there today, we reply to all of the tickets within one hour, so you will not have to wait for a whole day. Our support services can be accessed round-the-clock, even during public holidays.
24/7 Customer Support in Semi-dedicated Servers
We are aware how important it is to receive timely assistance, especially when your web site is not running as it should be for some reason. Our semi-dedicated hosting plans come with 24/7 customer and tech support, which means that if anything comes up, you'll be able to use various methods to let us know - telephone line with a couple of local numbers around the globe, live chat, emails and support tickets. The first two options are for billing, pre-sales and general issues, which means that in case you do not have an account yet, for example, you can find extra info about our services, or we can assist you with less complicated technical matters. The second two methods are for solely tech problems or anything which is more time-consuming because it's more convenient to follow the dialogue between you and our technical support crew. The guaranteed max reply time for them is only 1 hour, the regular one - 15-20 min, therefore you will not have to wait for a whole day to receive support as you may have to do with other providers.
24/7 Customer Support in VPS Servers
If you buy a VPS server from us, you'll be able to use a couple of different means of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing matters, we have a couple of local telephone numbers in the United States of America, the UK and Australia plus a live chat service. When you are a current customer and you require assistance with some technical issue that requires additional time to analyze or resolve, you can open a support ticket through your billing account or you'll be able to send an email and we will handle the trouble and send you a reply within one hour. The response time is guaranteed 24/7, including holidays and weekends, yet for the majority of problems it takes no more than 30 minutes to receive assistance. Our support service covers the VPS plus all the pre-installed software it features, so in case you'd like to have help with third-party applications, you can check the optional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Servers
With a one-hour maximum answer time guarantee, you will take advantage of quick support when you purchase a dedicated server from our company. Our customer and technical support crews are online 24/7/365, which means that any time you open a ticket through your billing account or you send an email message regarding any problem with the server or the pre-installed software on it whatever the time of the day, you will receive a response within the hour, even during holidays. Our ticketing system is the more suitable option in case the matter involved requires a longer period of time to be solved or when it has to be forwarded to our admins, because it is easier to keep track of the communication sent on both sides. For common, sales and billing issues/inquiries, you will be able to phone us or talk to a live agent via our chat service. If you add the Managed Services upgrade to your server plan, our administrators will also support you with third-party software set up and troubleshooting and similarly to the regular support, this service is available 24/7 too.