A 99.9% Server Uptime
Our cloud hosting platform is based on a stable, top–hole hardware architecture and a strongly tweaked Linux distribution. This is why, regardless of what your web site is, or how many web site visitors you have, or even in case there is a DoS attack, our web hosting servers will stay up and your web sites will remain accessible online.
Our cloud hosting packages come with a 99.9% server uptime guarantee. And regardless of which datacenter you opt for, our uptime guarantee remains the same.
A 99.9% Network Uptime
When you build your own cloud hosting system, it is important that you also build your own network infrastructure. That is the reason why we built a custom–configured internal network in each one of our datacenters. Relying on topflight Juniper routers and switches, our internal network allows for superluminal data transmission speeds and is also completely redundant.
Thus, you will take advantage of a 99.9% network uptime in our datacenter in the USA, in our datacenter in the United Kingdom, in our datacenter in Finland, in our datacenter in Eastern Europe and in our datacenter in Australia, irrespective of which hosting plan you’ve selected.
A 30–Day Money–Back Guarantee
Even though we have done pretty much everything to curtail all possible risks with our cloud hosting plans and despite the fact that our company offers top–class client support, there are instances when the customer is simply not content with what we have to offer. Or he wants to move to a more powerful hosting service, like a VPS server or a dedicated server.
That is why we offer a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you’re not pleased, you will get a full refund.
24/7 Technical Support
We’ve mindfully selected each member of our 24x7 support department so that we can offer the best possible customer service that you can get. Each of our tech support engineers has lots of years of experience dealing with hosting accounts behind his back, therefore they know what they are doing. What’s more, they’re at your disposal 24/7/365 – you’ll be able to touch base with them at any time and they will get back to you as soon as possible.
Their average ticket response time is under 20 minutes, whereas with other web hosting suppliers you are forced to wait for days. Moreover, we offer you a 1–hour response time guarantee. Irrespective of what happens, your questions will be responded to within 60 minutes.